FAQ

How can I contact the company?

Direct email at grisgrisadornment@gmail.com, response time is usually within 24 hours. Also, you can direct message us on our Instagram.

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Incorrect items:

If you receive a different item than you ordered, please contact us as soon as possible and attach photos to grisgrisadornment@gmail.com. We will cover costs to return incorrect items.

 

Do you take custom orders?

Occasionally, you are welcome to DM me on instagram with ideas and we can chat as to whether or not I am up for the project.

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Do you have a store I can visit?

No, only an online store. This is a small, one-person owned shop, creating in our own personal space. All products can be viewed online or at any events we attend.
 

Do you refund for lost, stolen, or damaged packages?

No, we do not. Once a package is dropped at the USPS, it is out of our hands. Please see below "do you insure your packages" info for purchasing shipping insurance to avoid these circumstances.

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Do you insure your packages?

We only insure packages if you purchase Shipping Insurance (a $6 separate listing on our website).

 

Resizing/ Repairs:

We do not usually offer resizing or repairs because this can damage the silver and/or stones in the process due to having to resolder. If you receive a wrong size due to our company's error, we will either reimburse you or do a resize if possible at our discretion. Remove before sleep to avoid damage.

 

How to find out my ring size?

You can buy a ring sizer for cheap online, however, you can get sized at any jewelry store.

 

How do I get my wrist size?

Use a fabric tape measure and measure around the part of your wrist, right above your hand, or the part of your wrist where you would wear a cuff.

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How to care for my jewelry?

It is natural for metals and jewelry to tarnish and wear over time, use these tips to slow: Take off when showering or swimming. Use perfumes, sprays and lotions before putting on jewelry. Store in a cool, dry place to prevent oxidation. Clean with warm, soapy water and use a polishing cloth.

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